Home care consumers (clients) have a right to be notified in writing of their rights and obligation before treatment is begun. The client’s guardian may exercise the client’s right when the client has been judged incompetent.
Home care providers have an obligation to protect and promote the rights of their clients, including the following rights:
Homeliving Health Providers, Inc. will respect and safeguard all protected health information about the patients it serves.
Each patient will be provided with information about his/her privacy rights at the time of admission to Homeliving Health Providers, Inc.
To assist with fully understanding patient privacy rights and responsibilities, all policies will be available to organization personnel, patients and their representatives, as well as to other organizations and the interested public.
Patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services.
Any difference of opinion, dispute, or controversy between a patient or family/caregiver or patient representative and Homeliving Health Providers, Inc. concerning any aspect of services or the application of policies or procedures will be considered a grievance.
Homeliving Health Providers, Inc. will investigate complaints regarding treatment or care, mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and/or misappropriation of patient property by anyone furnishing services on behalf of the Homeliving Health Providers, Inc. and shall be responsible for asking the necessary questions to determine cause of injuries.
The Executive Director/Administrator will be informed of situations that may become detrimental to good patient relations, and will be committed to maintaining a consistently high level of patient relations. This grievance procedure will be included in the Patient Bill of Rights document given to each patient upon admission.
Homeliving Health Providers, Inc. recognizes that all adult persons have a fundamental right to make decisions relating to their own medical treatment, including the right to accept or refuse medical care. It is the policy of Homeliving Health Providers, Inc. to encourage individuals and their family/caregivers to participate in decisions regarding care and treatment. Valid Advance Directives, such as living wills, Durable Power Of Attorney for Health Care, and DNR (Do Not Resuscitate) orders will be followed to the extent permitted and required by law. In the absence of Advance Directives, Homeliving Health Providers, Inc. will provide appropriate care according to the plan of care or as authorized by the attending physician. Homeliving Health Providers, Inc. will not determine the provision of care or otherwise discriminate against an individual based on whether or not the individual has executed an Advance Directive.